Refund Policy

Talentixir IT Solutions Private Limited · Last updated: 18 August 2026

1. The short version

Talentixir operates a replacement-based guarantee, not a cash-refund model.

If a candidate we place resigns voluntarily within 90 days of joining, we find you a replacement at no additional placement fee. We do not issue cash refunds of placement fees. This is standard practice in contingency recruitment and reflects the fact that our work — sourcing, screening, vetting and closing — is complete once a candidate joins.

This policy sits alongside our Terms & Conditions.

2. The 90-day replacement guarantee

2.1 What is covered

If a placed candidate resigns of their own choice within 90 calendar days of their date of joining, we will source and place a replacement for the same role at no additional placement fee.

2.2 What is not covered

The guarantee does not apply where the candidate leaves because of:

Organisational change, restructuring or reorganisation
Role elimination, redundancy or headcount freeze
Termination by the client for reasons unrelated to the candidate's performance or conduct
Material change to the role, reporting line, location or compensation from what was agreed at offer stage
The client's failure to onboard the candidate, provide agreed equipment, or pay salary on time
Project cancellation or loss of client funding
Sale, merger or closure of the client's business

2.3 Conditions

To claim the guarantee, all of the following must be true:

All invoices are paid in full and no amount is outstanding.
You notify us in writing within 7 days of the candidate's resignation, at info@talentixir.com.
The role remains substantially the same — same title, level, location and compensation band.
You give us the candidate's resignation letter or written confirmation of the reason for leaving.
The original engagement was not terminated by you before the resignation.

2.4 How the replacement works

We begin the replacement search within 5 working days of a valid claim.
The replacement search runs for up to 60 days from the date the claim is accepted.
You remain responsible for any third-party costs — background verification, assessment platform fees, travel — as with any search.
The guarantee applies once per placement. A replacement candidate does not carry a further 90-day guarantee unless separately agreed in writing.

2.5 If we cannot find a replacement

If we are unable to place a suitable replacement within the 60-day search window, we will issue a credit note for the value of the original placement fee, valid for 12 months, usable against any future placement with us. No cash refund is payable.

3. Refunds

3.1 General position

Placement fees are non-refundable. Once a candidate joins, the fee is earned.

3.2 Limited exceptions

We will refund a fee that has already been paid only in these circumstances:

The candidate never joins — they accept the offer but do not turn up on day one — Full refund of any fee paid, or replacement search at your election
Duplicate invoice or a demonstrable billing error — Full refund of the amount overcharged
Fee calculated on an incorrect CTC figure supplied by us — Refund of the difference
We are found to have materially misrepresented a candidate's qualifications or employment history in a way we knew or should have known was false — Full refund, at our discretion, following investigation

3.3 Refund timeline

Approved refunds are processed within 15 working days of approval, to the original payment method or bank account. Bank charges, foreign exchange differences and payment gateway fees are not refundable. GST is adjusted through a credit note in accordance with GST rules.

4. Retained and advance-fee engagements

Where a search is run on a retained basis under a separate written agreement:

Retainer instalments are non-refundable once the corresponding stage of work has commenced, because they pay for research and market mapping performed regardless of outcome.
If you cancel a retained search before a stage begins, the fee for that unstarted stage is refunded.
Any milestone deliverable already handed over — market map, salary benchmark report, longlist — is treated as delivered and paid.

5. Consultations and advisory services

The 30-minute intro consultation is free and carries no charge or refund entitlement.

For paid advisory work — talent analytics reports, market intelligence, HRMS consulting — fees are refundable only if we fail to deliver the agreed output. Once a report is delivered, it is non-refundable, as it cannot be returned.

6. Candidates

Candidates are never charged a fee by Talentixir, so there is nothing to refund. If anyone requests payment from you in Talentixir's name in exchange for a job, placement, or interview, it is fraudulent. Report it immediately to info@talentixir.com.

7. How to make a claim

Email info@talentixir.com with the subject line "Replacement Claim" or "Refund Request", including:

The candidate's name and date of joining
The invoice number and date
The reason for the claim
Supporting documents — resignation letter, or details of the billing error

What happens next:

We acknowledge your claim — Within 2 working days
We review and decide — Within 10 working days
Replacement search begins (if approved) — Within 5 working days of approval
Refund processed (if approved) — Within 15 working days of approval

8. Disputes

If you disagree with our decision, write to our Grievance Officer at info@talentixir.com (mark "Grievance Officer"). We acknowledge within 24 hours and aim to resolve within 15 days.

Unresolved disputes are handled under clause 21 of our Terms & Conditions — governing law of India, exclusive jurisdiction of the courts at Sri Ganganagar, Rajasthan.

Nothing in this policy limits your rights under the Consumer Protection Act, 2019 where it applies to you.

9. Changes

We may update this policy. The version in force is the one published on the date your engagement was contracted.

10. Contact

Talentixir IT Solutions Private Limited

23, Shanti Nagar, Sriganganagar, Rajasthan 335001, India

info@talentixir.com · +91 96367 60114